Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Contributor(s): Heen, Sheila | Patton, Bruce.Publisher: New York : Penguin Books, Copyright date: 2010Edition: Tenth Anniversary edition, [2nd ed.].Description: xxxiii, 315 pages : illustrations ; 20 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780143118442; 0143118447.Subject(s): Interpersonal communication | Interpersonal communication -- Case studies | Communication | Interpersonal Relations | BUSINESS & ECONOMICS -- Management Science | PSYCHOLOGY -- Interpersonal Relations | SELF-HELP -- Personal Growth -- Success | Interpersonal communicationGenre/Form: Nonfiction. | Case studies. | Case studies.DDC classification: 158.2 LOC classification: BF637.C45 | S78 2010Other classification: PSY017000
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"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Originally published in the U.S.A. by Viking Penguin, 1999.
Includes bibliographical references.
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact --4tAbandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.