Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Publisher: New York : Penguin Books, [2010]Copyright date: 2010Edition: Tenth Anniversary edition, [2nd ed.]Description: xxxiii, 315 pages : illustrations ; 20 cmContent type:- text
- unmediated
- volume
- 9780143118442
- 0143118447
- 158.2 22
- BF637.C45 S78 2010
- BF 637.C45
- PSY017000
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
BOOK
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NCAR Library Foothills Lab | BF637 .C45 .S78 2010 | 1 | Available | 50583020010256 | ||
|
BOOK
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NCAR Library Mesa Lab | BF637 .C45 .S78 2010 | 2 | Available | 50583020011262 |
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Originally published in the U.S.A. by Viking Penguin, 1999.
Includes bibliographical references.
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact --4tAbandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.