Conversational intelligence : how great leaders build trust and get extraordinary results / Judith E. Glaser.

Includes bibliographical references and index.

Introduction: Discovering a new intelligence -- Part I. Conversational intelligence and why we need it. What we can learn from our worst conversations ; When we lose trust, we lose our voice ; Moving from distrust to trust -- Part II. Raising your conversational intelligence. Challenges of navigating the conversational highway ; Harvesting conversational intelligence using the wisdom of our five brains ; Bringing conversations to life ; Priming for Level III conversations ; Conversational agility : reframing, refocusing, redirecting ; A toolkit for Level III conversations -- Part III. Getting to the next level of greatness. Leading with trust : laying the foundation for Level III interactions ; Teaming up through conversational intelligence ; Changing the game through conversational intelligence -- Epilogue: Creating conversations that change the world.

"The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization."-- Provided by publisher.